Dreamlines

CRM Manager NL & Global (f/m/x)

Remote: The Netherlands, Germany

We have an exciting opportunity for a passionate, results-driven CRM Manager to own the end-to-end planning and execution of the local CRM program for our growing Netherlands market.
 

Responsibilities

Netherlands CRM Roadmap
  • Develop and deliver the CRM Roadmap for the Netherlands
  • Deliver on leads and revenue targets from our existing customer and marketing subscriber base
  • Focus on critical daily/weekly email marketing optimization and expand our direct mail and 1-1 messaging capability
  • Optimize CRM performance by coordinating the product and offer selection with the Country Head
  • Drive flawless execution of all CRM campaigns throughout the customer journey stages
  • Continuously look for ways to improve reach, deliverability, engagement, customer retention, and CLV
 
Global CRM Roadmap
  • Work with the Head of Department and international colleagues to plan and deliver on the multichannel global CRM roadmap
  • Work with global CRM vendors to increase performance and cost-efficiencies
  • Recommend and implement CRM innovations for data capture, predictive targeting + content, new channels and formats
  • Manage the collection of our Voice-of-Customer feedback from the website platform and via survey tools
  • Analyze and report on customer feedback about CX pain points and successes
 

Your profile

  • Several years CRM experience in customer relationship marketing and customer retention in an e-commerce environment
  • Expert knowledge of best-practices email marketing
  • Strong background in other CRM channels such as direct mail and 1-1 messaging platforms
  • You have worked with Email Service Providers (ESPs) – experience with emarsys is a plus
  • An entrepreneurial mindset, strong communicational and analytical skills
  • You speak Dutch on a native level and are fluent in English
  

Our Offer

  • A 100% remote job with no commuting and flexible working times
  • A complete hardware package that we send to your home
  • A dynamic environment with a start-up atmosphere and room for your own ideas
  • To accompany Dreamlines on its way to becoming the global market leader
  • A competitive salary and employee travel perks and discounts
Hamburg,Germany,Marketing,

Location

Germany, Hamburg
Netherlands, Amsterdam

Department

Dreamlines

Position

Full-Time

Anna Maria Freund

HR Business Partner
+49 40 609452759