Dreamlines

CRM Manager United Kingdom (f/m/x)

Remote: UK or Germany

We have an exciting opportunity for a passionate, results-driven CRM specialist. Working with the global Senior CRM Manager, you will own the end-to-end planning and execution of the local CRM program for the british brand Cruise1st of our popular online cruise travel agency.
 

Responsibilities

  • Work with the global Senior CRM Manager to develop and own the end-to-end CRM Roadmap 
  • Deliver on leads and revenue targets from our existing customer and marketing subscriber base
  • Focus on critical daily/weekly email marketing optimization and expand our direct mail and 1-1 messaging capability
  • Optimize CRM performance by coordinating the product and offer selection
    Drive flawless execution of all CRM campaigns throughout the customer journey stages
  • Continuously look for ways to improve campaign reach, deliverability, engagement, customer retention, and CLV
  • Manage the collection of our Cruise1st Voice-of-Customer Feedback from the website platform and via survey tools 
  • Analyze and report on customer feedback about CX pain points and successes 
  • Develop hypotheses for new CRM targeting, offers, design, messaging, timing, and frequency and perform A/B testing to recommend optimizations
  • Grow retention and CLV to efficiently scale our Cruise1st UK customer base   
  

Your profile

  • Experience in customer relationship marketing and customer retention in an e-commerce environment
  • Excellent writer with impeccable grammar skills
  • Expert knowledge of best-practices email marketing
  • Strong background in other CRM channels such as direct mail and 1-1 messaging platforms
  • You have worked with Email Service Providers (ESPs) – experience with emarsys is a plus
  • An entrepreneurial mindset, strong communicational and analytical skills
  • You speak English on a native level
  

Our offer

  • A 100% remote job with no commuting and flexible working times
  • A complete hardware package that we send to your home
  • A dynamic environment with a start-up atmosphere and room for your own ideas
  • To accompany Dreamlines on its way to becoming the global market leader
  • A competitive salary and employee travel perks and discounts
Hamburg,Germany,Marketing,

Location

Deutschland, Hamburg
Vereinigtes Königreich, United Kingdom

Department

Dreamlines UK

Position

Vollzeit

Anna Maria Freund

HR Business Partner
+49 40 609452759