Cruise Sales Consultant (f/m/x)
Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany!
We're not just a travel company; we're trailblazers in the cruise industry, with a presence spanning five countries, united by a passion for global growth. In United Kingdom, we proudly operate under the distinct brand: Cruise1st.
Responsibilities
- Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
- Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours
- Upselling and booking ancillary products and services where appropriate
- Providing excellent call quality compliant with current industry regulations e.g. GDPR
- Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty
- Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities
- Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends
- Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed
- Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking
- Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes
Skills
- Previous experience selling cruises or bespoke long-haul itineraries essential
- Self-driven to work towards and exceed targets
- Past telephone sales experience preferably in travel retail or tour-operating
- Dynamic packaging experience preferred
- Passionate and enthusiastic about selling cruises
- Homeworking experience preferred
- Good cruise and travel product and system knowledge
- Previous experience of using Amadeus/GDS flight systems preferred but not essential
Benefits
- Competitive basic salary plus lucrative bonus scheme. OTE £35K - £45K+
- Access to an employee discount platform which offers savings on many different providers
- Access to all cruise line incentive schemes E.g., Shine Rewards, Myclubroyal etc.
- Contributory company pension scheme
- Educational cruise trips and ship visits
- Discounts on cruises & holidays for family and friends
- Refer a friend bonus
