Head of Operations (f/m/d)

Hamburg, Germany

Key Tasks & Responsibilities

  • You own the global sales process from lead creation to departure, i.e. you identify gaps in Sales`productivity, define and drive key operational tech requirements, priorities and initiatives
  • You are the global interface between Country Management and Product/Tech departments
  • You assembly key operational Tableau dashboards/requirements and user trainings
  • You define the general team setup / responsibility split and improve transactional customer interactions

Our requirements

  • University degree (preferably Master) in Business Engineering or related field
  • Experience working in interdisciplinary positions with analytical, technical and economic aspects, e.g. in (Sales) Operations / Process / SCM, lean or production planning, e-commerce or call center optimization
  • Advanced data analytics (e.g. Excel VBA, Tableau, SQL etc.)
  • Technical / e-commerce knowledge, e.g. at least basic product management / (web) development and online marketing skills
  • entrepreneurial, analytical and hands-on personality with experience in managing teams
  • passion for productivity, technology and customer/user experience
  • intercultural / cross-departmental communication skills (fluent at least in English and German)

Our Offer

  • An international and dynamic company culture in the city center of Hamburg, the Northern capital of Germany
  • Responsibility from Day One in a motivated team
  • Flexible working hours, grants for public transport, no dress code, free drinks & fruits, cruise & shopping discounts, company sports, team & company events on a regular basis


Hamburg, Deutschland





Anna Maria Freund

HR Recruiting Manager
+49 40 609452759