Cruise Sale Support Agent (f/m)

Fort Lauderdale, FL, United States of America

The Sales Support Agent is an entry-level position to provide support for Sales activities to include providing customer service and general support to the team. The position requires a high level of attention to detail, excellent communication skills, the ability to manage multiple projects simultaneously, and excellent organizational skills. The incumbent will need to be able to work in a fast-paced environment and present a professional demeanor. This position has the opportunity to grow into a Cruise Consultant role in the future.


  • Monitor e-mail & phone daily to answer requests in a timely manner
  • Provide courteous, professional & prompt response to internal/external customers
  • Provide best possible customer service all while maintaining the integrity of the company and our vendors
  • Accurately build and maintain assigned items in reservations system
  • Develop an expert familiarity with all details of cruise, land, and transfer programs and be able to thoroughly answer questions from Sales regarding programs
  • Proactively address all operational issues for Cruise, Land and Transfer programs ranging from content to writing of Program Descriptions and Final Documentation.
  • Coordinate air and transfer details and documents for customers.
  • Conduct sales of insurance, shore excursions, etc.
  • Prepare guest documents, as well as embarkation/disembarkation timings and procedures and Land Program descriptions
  • Other duties as instructed by Management


  • High School Diploma or higher
  • Minimum 1 year in Administrative/Sales Support role
  • Solid proficiency level in MS Office Suite – particularly Excel, Outlook, and Word
  • Strong communication skills, both written and verbal
  • Effective organizational and time management skills
  • Strong problem-solving skills

Our Offer

  • Salary: $10.00 /hour
  • Paid time off (vacation/holidays/sick days/FAM’s)
  • FAM trip opportunities / Training
  • Medical, dental and other insurance options
  • A casual work environment
  • Professional growth – management opportunities
Fort Lauderdale,United States of America,Sales,Full-Time


Dreamlines USA LLC, United States of America


Dreamlines US



Bethany Rose

HR Head (US)