Dreamlines

Genesys System Engineer (f/m/x)

Hamburg, Germany

Key Tasks & Responsibilities

  • Overtake full responsibility for the Genesys platform
  • Close and constant collaboration with the Contact Center Technology team in order to leverage technology to solve business problems
  • Participation in all phases of the process from inception through transition
  • Develop, maintain and support the call routing solutions within a fast-paced environment
  • Partner with all business units to fully understand and implement the unique call routing solutions that best suits the business needs
 

Our Requirements

  • Several years professional experience in the design, configuration and implementation of  telephony and contact center platform, SIP Server, Multi-Channel Routing, Web Chat 
  • Well-rounded with experience in multiple contact center technologies including CTI, SIP, Call Routing and Historical Reporting,  Call Recording, VoIP technology, and CRM solutions 
  • Understanding of the Contact Center infrastructure quickly to analyze an issue and apply the best fix. Ability to communicate well with technical and non-technical users.
  • Programming Skills or experience in Python, Java, Javascript, HTML, XML, Json etc. are a plus
  • Rotating on-call support
 


Our Offer

  • A working atmosphere that enables you to shape a growing e-commerce business - Dreamlines will continue its successful growth and you can be a critical part of it!
  • Responsibility from Day One, flat hierarchies and quick decision-making
  • An international, performance-oriented and growth-promoting company culture
  • Flexible working hours, grants for public transport, free drinks & fruits, cruise & shopping discounts, company sports, team & company events on a regular basis
Hamburg,Germany,IT & Development,Full-Time

Location

Deutschland, Hamburg

Department

Dreamlines

Position

Vollzeit

Anna Maria Freund

HR Recruiting Manager
+49 40 609452759