Cruise Sales Consultant in the UK (f/m/x)

United Kingdom, Homeworking

Reports to:                          Sales Team Manager
Location:                              Homeworking
Main role
The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service. 


  • Converting incoming calls, emails, AMI leads and web chats into bookings to meet personal sales targets.
  • Achieving personal specified sales, conversion, and productivity targets to fall in line with company KPI’s.
  • Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
  • Upselling and booking ancillary products and services where appropriate.
  • Following up leads by outbounding customers to ensure all sales leads are maximised.
  • Identifying and acting on customers buying signals
  • Providing excellent call quality compliant with current industry regulations e.g. GDPR
  • Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
  • Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities.
  • Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends.
  • Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
  • Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
  • Following the correct procedure when processing payments.
  • Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.
  • Working within the policies and procedures as outlined in the company handbook.


  • Minimum of 12 months previous experience selling cruises or bespoke long-haul itineraries essential
  • Driven to work towards and exceed targets
  • Past telephone sales experience preferably in travel retail or tour-operating
  • Dynamic packaging experience preferred
  • Passionate and enthusiastic about selling cruises 
  • Excellent customer service skills
  • Good cruise and travel product and system knowledge
  • Past experience of using Microsoft Office i.e., excel, word, outlook, and teams
  • Previous experience of using Amadeus/GDS flight systems preferred but not essential



Vereinigtes Königreich, United Kingdom


Dreamlines UK



Anna Maria Freund

HR Business Partner
+49 40 609452759